Partner Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Coterie

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

Coterie is a company dedicated to providing premium diapering solutions for modern parents. Their products are designed to offer supreme softness, high absorbency, and reduced risk of leaks, blowouts, and diaper rash. Coterie's offerings include various diapering options such as The Diaper and The Pant, along with wipes, to ensure both comfort for babies and peace of mind for parents. The company emphasizes safety, offering dermatologist-tested, hypoallergenic products made from apparel-grade materials. Coterie also provides the convenience of an Auto-Renew subscription service, allowing customers to receive regular deliveries and enjoy savings. The brand is recognized with several awards for its diapering solutions, underscoring its commitment to quality and innovation in baby care.

📋 Description

• Serve as the primary operational contact for assigned partners • Support Partner Account Executives by managing service requests, escalations, and operational follow-through • Coordinate onboarding, training, and enablement activities for partner organizations • Manage and resolve partner issues by collaborating with internal teams • Maintain relationships with designated maintained and lower-touch accounts • Monitor partner satisfaction, engagement, and retention metrics • Conduct regular check-ins and business reviews with assigned accounts • Identify opportunities to improve partner experience and operational efficiency • Track and manage partner requests and escalations in Salesforce and ticketing systems with Revenue Operations • Collaborate with Insurance, Revenue Operations, and Technology teams to resolve partner concerns • Support renewal, retention, and engagement initiatives • Assist with partner communications, education, and process improvements • Foster accountability, collaboration, innovation, and proactive relationship management

🎯 Requirements

• Bachelor’s Degree in Business, Communications, Insurance, or related field preferred • 3+ years of experience in client success, account management, agency support, or partner operations • Experience within insurance distribution, SaaS, or partner-driven organizations preferred • Familiarity with CRM systems such as Salesforce or HubSpot and sales engagement tools • Strong customer service and relationship management background • Experience managing operational workflows and escalations • Experience creating business planning initiatives • Strong relationship management and communication skills • Ability to manage multiple priorities and partner relationships effectively • Strong operational and problem-solving capabilities • Ability to collaborate cross-functionally in a fast-paced environment • Strong organizational and follow-through skills • Knowledge of Property & Casualty insurance and agency operations preferred • Ability to de-escalate and resolve complex partner issues professionally • Applicants must be authorized to work in the United States without current or future visa sponsorship

🏖️ Benefits

• 100% remote • Health insurance through Aetna (100% of premiums paid) • Dental and vision insurance through Guardian (100% of premiums paid) • Basic life insurance (100% of premiums paid) • Flexible spending account (FSA) or health savings account (HSA) • 401K plan with up to 4% match and immediate vesting • Flexible PTO policy offering up to 4 weeks in the first 12 months • PTO usage typically does not exceed 5 weeks per calendar year thereafter • 12 company-paid holidays each year • Continuing education annual stipend • Variable compensation

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