Customer Success Manager, K-12

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Knowt

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

Knowt is an AI-powered study platform and mobile/web app that helps students and teachers create and access study materials automatically. It converts lecture audio/video, PDFs, slides, and notes into structured study guides, flashcards, quizzes, and practice tests using AI features like an AI lecture notetaker, PDF/video/PPT summarizers, and automated flashcard generation. Positioned as a free Quizlet alternative, Knowt offers study modes (spaced repetition, practice tests, games), exam hubs (AP, IB, GCSE), and classroom/teacher features to support learning at scale.

📋 Description

• Own a book of school and district accounts from kickoff through renewal • Lead onboarding, including rostering (ClassLink, Clever), admin setup, and teacher training sessions • Drive adoption by tracking usage, spotting at-risk accounts early, and running check-ins with admins and teacher leads • Manage renewals and identify expansion opportunities across schools and districts • Build usage reports and quarterly business reviews showing partners the impact Knowt is having • Partner with Sales on handoffs and with Product to turn customer feedback into roadmap priorities • Create help docs, training materials, and playbooks that scale as the company grows

🎯 Requirements

• 2 to 4 years of experience in customer success, account management, or a similar client-facing role • Experience working with K-12 schools or districts, or a background in teaching • Comfort running presentations and trainings for teachers and administrators • Strong organizational skills and the ability to juggle many accounts at once • Clear, warm, and direct communication over email, phone, and video • A data-minded approach to tracking account health and adoption • Experience with edtech rostering and SSO tools (ClassLink, Clever, Google Classroom) (nice to have) • Familiarity with a CRM or CS platform (HubSpot, Salesforce, or similar) (nice to have) • Experience owning renewals or upsell targets (nice to have) • Must be a resident of United States

🏖️ Benefits

• 5-7% commission • Fully remote work • Opportunity to shape how millions of students learn

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume