Client Success Manager

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clique Studios, LLC

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

✈️ Travel

Consulting • Marketing • Travel

Clique Studios, LLC is a full-service design and development partner specializing in creating impactful websites and digital platforms. They offer services such as digital redesigns, web design and CMS implementation, no-code sprint engagements, and full marketing support. Clique Studios collaborates with a variety of clients including major organizations like McDonald's, USA Volleyball, and GoGrocer. They focus on holistic digital strategies that enhance user experiences and embrace digital transformation through modern, creative solutions. Their approach integrates creative energy with enterprise-level implementations, aiming to transform internal platforms and energize company systems. Clique Studios leverages their expertise in UX/UI research and design, offering creative workshops and strategy sessions. They serve various industries, including travel, hospitality, arts, healthcare, and non-profits, providing solutions aimed at revitalizing brands and improving online presence for businesses.

📋 Description

• Serve as the primary point of contact for assigned clients after site launch • Strategize with clients and coordinate site maintenance, updates, enhancements, and bug fixes • Respond promptly and empathetically to client requests • Build client relationships and provide best practices, guidance, and support • Communicate time/cost estimates, delivery dates, and client dependencies • Use Wrike ticketing system and proactively check in with assignees on ticket status • Collaborate with cross-capability teams including Project Management, Design, Accessibility, Content Strategy, and SEO • Educate clients on project processes and technical elements • Quality-assure tasks and deliverables against request requirements • Collaborate with internal experts to solve complex tasks • Manage a portfolio of large retainer accounts • Seek solutions to increase support profitability • Keep projects within budgeted hours and scope • Improve client experience • Support learning and development through individual, internal, and external training

🎯 Requirements

• Experience working in direct customer service, training, or account manager role (or equivalent) • Demonstrate strong communication skills • Have demonstrated skills in supporting others and building strong, collaborative relationships • Nice to have: Experience with site analytics; setting up, monitoring & pulling reports • Nice to have: Experience with website platforms and marketing technology (i.e. supporting, managing etc.) • Face problems head-on and view them as opportunities • Self-motivated and interested in building something • Driven by a desire to make colleagues’ jobs easier • Consider yourself a teacher of your craft and an ever-learning student • Enjoy a diverse project portfolio and taking on new technical challenges • Junior to early mid-level role

🏖️ Benefits

• Health/Dental/Vision/Life Insurance • Employee Assistance Program (EAP) • 20 days PTO, 25 days PTO after three years • 13 holidays (including a week at the end of the year, plus two floating holidays) • Clique Creative Grant: $1,000/year to support your full creative self through education, rejuvenation, and inspiration • Yearly equipment stipend • 8 sick days • Paid parental leave • 401k with match after 1 year

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