Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $120k - $145k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Enlighten AI Labs

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Enlighten AI Labs is an enterprise AI analytics company that builds agentic AI products and delivers AI-powered analytics solutions for Fortune 500 organizations. It offers two core products—Aria, a Human-AI Analyst that orchestrates context, data, insights, and validation, and Echo, an Analytics QA Engine that validates analytics tracking through coordinated agents. The company also provides three solutions: AI Innovation Studio (custom agents and AI strategy), Customer Experience Analytics (causal measurement for pricing, promotion, loyalty, attribution, and LTV), and Intelligent Data Infrastructure (pipelines, CDP, warehouses, semantic layers, and governed data products). Enlighten focuses on high-stakes business decisions where causal rigor, data trustworthiness, and enterprise-grade deployment, governance, and integrations (cloud providers and analytics platforms) are required.

📋 Description

• Lead customer onboarding and regular customer conversations • Establish goals, milestones, owners, and next steps • Learn customers’ team workflows, decision-improvement needs, and data or workflow barriers • Review usage and customer feedback to assess adoption, evidence-supported outcomes, and areas needing support • Run multiple AI agents in parallel to prepare account briefs, summarize feedback, and draft follow-ups • Check AI-generated work before sharing it with customers • Build small agent-assisted tools to organize customer context, track follow-ups, and prepare account health reviews • Coordinate product, delivery, solutions, and commercial teams around open questions and risks • Begin expansion and renewal planning early using evidence and clear next decisions • Share recurring customer feedback with teams that can improve product, enablement, or delivery • Verify facts, calculations, code, and claims before use in decisions, customer conversations, or releases • Take initiative within agreed goals, scope, access permissions, and review processes • Bring options and recommendations and involve appropriate stakeholders before changing customer commitments or production workflows

🎯 Requirements

• Experience in customer success, account management, consulting, implementation, or another role supporting customers after a sale or project start • Calm, direct communication style that can build trust while addressing ambiguity, risk, or unmet expectations early • Strong organization and follow-through across multiple customer relationships and internal contributors • Practical AI fluency, including running multiple agents for research, drafting, checking, and coordination, validating output, and owning the customer conversation • Comfort building small custom apps or workflows with agent assistance • Initiative to identify missing decisions, unclear ownership, or emerging risks and move them toward resolution • Good judgment regarding customer confidentiality, product limits, and the difference between goals, activities, and verified outcomes • Experience with enterprise analytics, data, measurement, or AI-enabled products • Experience coordinating renewals with account executives or commercial leaders • Experience creating customer-health or outcome-review workflows • Ability to work independently, prioritize unclear goals, find needed information, and carry work through to a result • Ability to involve relevant stakeholders early when decisions, risks, or dependencies require their input

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage

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