Portfolio Customer Success Manager

🔥 1 minute ago

🦌 Connecticut, Maine, +4 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

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Qoria

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

<Qoria> Qoria is a global technology company focused on keeping children safe and well in their digital lives by connecting schools, families and communities with digital safeguarding, parental control and cyber-safety education solutions. The company provides platforms and services used by thousands of schools and millions of families worldwide (brands include Linewize, Smoothwall, Qustodio and ySafe), delivering tools for student digital wellbeing, monitoring, content control and educational programs to prevent harm and support mental health online.

📋 Description

• Own retention and increase ARR from existing customers within a defined territory • Build relationships and become a trusted advisor and advocate for customers • Identify customer challenges early and work cross-functionally to address them • Maintain accurate CRM data, including contact, product, and broader district data • Increase usage and grow customers within the Linewize Suite through upsell and cross-sell • Maintain a high retention rate within the customer base • Manage a portfolio of existing customers through email outreach, phone calls, meetings, and product check-ins • Support adoption of the Linewize Product Suite through solution-oriented support and expansion efforts • Increase customer satisfaction and enjoyment of the Linewize Product Suite

🎯 Requirements

• 2+ years of Account Management/Customer Success preferably in the technology or SaaS space • Experience supporting multiple products and expanding customers into new products (Upsell/Xsell) • Bachelor’s degree or 4+ years of equivalent work experience • Edtech experience preferred • High level of business acumen • Proficiency with MS Office, Google Workspace, CRM software • Excellent communication and presentation skills • Great interpersonal skills • Ability to quickly build relationships and maintain said relationships • Ability to prioritize customers/projects and manage multiple escalations • Strong organizational and time management skills • Comfortable using data to inform data-driven outreach, calendar management, and task assignment • Desire to solve customer problems and grow customers usage, product base, etc • Ability to work effectively as part of a team to ensure the customer’s success • High level of empathy for both your customer and internal stakeholders

🏖️ Benefits

• Learning Allowance • Enhanced holiday & family leave • Tech Allowance • Benefits • Proven career path forward, with real opportunities to progress your career into other teams and departments within the company • Exposure to industry leading tech, developed in-house by an amazing engineering team • Regular company wide lunch and learn sessions

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