Manager, Customer Success – Transportation

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Symbotic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

Logistics • Consulting • Food & Beverage

Symbotic is an industrial automation company that provides an end-to-end, AI-powered warehouse automation platform combining autonomous mobile robots, advanced vision and sensing, and orchestration software to modernize supply chains. Its system integrates hardware and intelligent software to increase throughput, accuracy, and storage density for retail, grocery, CPG, and wholesale customers, solving labor constraints and operational inefficiencies in distribution and fulfillment operations.

📋 Description

• Serve as the relationship owner for a portfolio of transportation, carrier, and final-mile logistics accounts • Build trusted partnerships with customers • Develop and execute account plans focused on transportation network performance, customer objectives, and growth opportunities • Lead recurring business reviews and monitor account health • Communicate performance against transportation KPIs and SLAs, including on-time performance, capacity utilization, and service disruptions • Support contract renewals, rate discussions, Statements of Work, and commercial agreements with Sales and Finance • Drive customer retention and growth through cross-sell, automation, and continuous improvement opportunities • Coordinate resolution of capacity shortfalls, delays, network issues, and other service disruptions with Operations • Coordinate onboarding and implementation activities for new transportation and carrier accounts, including TMS and system integrations • Serve as a transportation subject-matter expert and share customer feedback, industry trends, and operational best practices • Maintain accurate customer documentation, account information, business reviews, and communications

🎯 Requirements

• Bachelor’s degree in Business, Supply Chain, Logistics, Transportation, Operations Management, or a related field preferred • Minimum of 8 years of experience in transportation, carrier management, freight brokerage, fleet operations, 3PL, or a related customer-facing role • Working knowledge of TMS platforms, carrier compliance requirements, and transportation network operations • Experience managing customer relationships, operational KPIs, SLAs, renewals, and account growth • Strong operational, analytical, and problem-solving skills • Ability to translate transportation performance data into customer-facing insights • Strong communication and cross-functional collaboration skills • Proficiency with CRM platforms, Microsoft Office, and reporting tools • Experience using TMS or WMS systems strongly preferred • Experience in warehouse automation, supply chain technology, or robotics environments preferred • Valid driver's license • Ability to drive and/or fly to client locations and company HQ

🏖️ Benefits

• Up to 30% of travel may be required • Business travel expenses reimbursed based on program guidelines • Eligible employees may receive a corporate credit card based on role and travel requirements

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