Customer Success Manager – EFUNDS for Schools

Job not on LinkedIn

🔥 6 minutes ago

🚗 Michigan, Texas – Remote

🚗 Michigan – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SWIVEL

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💳 Fintech

🔐 Security

🏦 Banking

Fintech • Security • Banking

SWIVEL is an integrated Transaction Enablement™ platform that caters to financial institutions and the people behind each transaction. The company focuses on simplifying and securing a range of financial processes, including digital payments, collections, and funding. SWIVEL provides a suite of modern payment software tools for banks and credit unions, featuring capabilities such as interactive voice response, text message payment reminders, real-time data posting, and information security. The company emphasizes security and risk mitigation through features like unusual activity monitoring and fraud detection. SWIVEL's platform easily integrates with core banking and enterprise business systems, making it adaptable to the evolving world of payments. With a keen focus on engagement and integration, SWIVEL ensures seamless communication and transaction processing for its account holders.

📋 Description

• Serve as the primary point of contact for day-to-day customer needs, building strong, trust-based relationships with school and district stakeholders • Lead onboarding and implementation readiness efforts • Create scalable customer success processes, playbooks, and workflows • Identify gaps and implement solutions that improve customer experience and internal efficiency • Establish clear handoffs, develop partner engagement models, and design strategies that empower districts • Help schools adopt technology that streamlines payments and enhances operational efficiency • Educate districts on best practices for leveraging EdTech solutions • Monitor K–12 technology, compliance, and payment-system trends • Advocate for accessibility and equity in technology adoption • Drive adoption of tools that simplify administrative workflows and improve financial transparency • Represent the voice of the customer internally and influence product development • Monitor customer health, address risks, prevent churn, and support long-term success • Identify account-growth opportunities and collaborate with Sales • Track and report customer-success metrics, usage trends, and engagement • Build structure and foundations for sustainable, scalable growth

🎯 Requirements

• Minimum of five (5) years of experience in Customer Success, Account Management, or Sales within a SaaS start-up environment, specifically in EdTech or payments solutions • Bachelor’s degree in Business Administration, Business Management, Marketing, Finance, or a related field • Proven success in managing customer relationships and driving revenue growth in technology solutions for the education sector and/or payment platforms • Strong background in SaaS start-ups, with hands-on experience in EdTech, school payment systems, or similar technology-driven industries • Demonstrated track record of sales or account growth within education technology or payment processing markets • Exceptional business acumen, communication, and negotiation skills, with the ability to build trust-based relationships with school administrators and district leaders • Ability to thrive in a fast-paced, evolving environment and adapt strategies to meet changing market and customer needs • Must pass pre-employment drug testing • Must not be a tobacco user, as allowed by law

🏖️ Benefits

• Competitive overall compensation package • Work/Life balance • Employee engagement activities and recognition awards • Years of Service awards • Career enhancement and growth opportunities • Leadership Academy and Mentor Program • Continuing education and career certifications • Variety of healthcare coverage options • Traditional and Roth 401(k) retirement plans • Lucrative Wellness Program

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