Enterprise Customer Success Manager

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Own a book of enterprise customers end to end from onboarding through renewal and expansion • Serve as the single point of contact and trusted advisor for assigned accounts • Run proactive account cadences with prepared calls, agendas, mutual success plans, and follow-through • Master Whippy’s communication, automation, and AI agent products and build customer workflows, AI agents, and automations • Manage relationships across executives, recruiters, and operations teams • Own gross and net revenue retention targets • Tie product usage to customer business outcomes and report value through relevant metrics • Identify expansion signals and provide qualified leads to sales • Turn customer wins into case studies, references, and testimonials • Advise customers on effective solutions and steer them away from low-value work • Advocate for customer needs with product, sales, and engineering • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and work alongside a six-person customer success team

🎯 Requirements

• 5+ years in customer success or account management at a technical SaaS product • Experience owning large accounts with multiple stakeholders and significant revenue responsibility • Fluent written and spoken English • Ability to work Eastern hours, starting at 8am ET • Comfortable learning and configuring technical products, workflows, AI agents, and automations • Strategic and commercial orientation, including pricing awareness and retention and expansion management • Strong written and verbal communication • Proactive, self-directed, organized, and calm under pressure • Experience with staffing industry or TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus • STEM degree or professional experience working directly with APIs or webhooks, as requested in the application form

🏖️ Benefits

• Variable compensation and monthly performance bonuses • Coaching and support from the Head of Customer Success • Tools and data to support performance • Growth and learning opportunities • High autonomy and entrepreneurial environment • Professional development through experimentation, feedback, and coaching • Remote work arrangement

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