Customer Success Manager

🔥 1 minute ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nearmap

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

💼 Consulting

📦 Logistics

🏗️ Construction

💰 $15M Post-IPO Equity on 2017-01

Consulting • Logistics • Construction

Nearmap is a company that specializes in high-resolution aerial imagery and location intelligence. They provide detailed geospatial data, including 3D modeling and AI predictions, through proprietary camera technology mounted on aircraft. Their services are used for purposes like monitoring assets, remote inspections, risk assessments, and urban development. Nearmap serves a wide range of industries, from insurance and commercial enterprises to government, supporting activities such as infrastructure planning and disaster response. Their advanced MapBrowser platform allows users to access and utilize extensive imagery datasets for real-time insights and decision-making.

📋 Description

• Manage the end-to-end renewal cycle for a large local government customer portfolio • Proactively manage renewal timelines, identify and mitigate churn risks, and drive on-time renewals • Develop expertise in Nearmap products and services from technical and local government perspectives • Lead customer onboarding, product adoption, retention, and growth initiatives • Serve as a trusted advisor to local government customers and build relationships with business decision makers • Identify and develop upsell opportunities in partnership with appropriate teams • Deliver customer service and support individually and in team settings • Collaborate with Sales, Support, and Customer Experience teams to solve customer issues and develop scalable approaches • Maintain accurate account information in Salesforce • Close the feedback loop with customers based on surveys and provide insights to improve service to the local government sector • Report to the Senior Director of Customer Success

🎯 Requirements

• 4+ years of experience in Customer Success, Consulting, or technical pre-sales in a high-tech or SaaS company • Proven experience working with B2B audiences, preferably in a technology company • Demonstrated ability to map customer business processes to product capabilities • Strong organizational and time management skills with the ability to manage multiple account engagements simultaneously • Excellent interpersonal and communication skills, both verbal and written • Proficiency with Salesforce and Microsoft Office • Ability to work autonomously, take initiative, and prioritize effectively using data-driven decision making • Strong executive engagement skills with the ability to establish trusted advisor relationships with business decision makers • Preferred: Experience in the Government or Public Sector industry • Preferred: Understanding of SaaS customer engagement, public sector pricing, and contract frameworks • Preferred: Proven track record developing and executing customer-centric strategies to maximize customer value from technology solutions • Preferred: Experience managing escalations while collaborating with Sales and Support teams • Preferred: Strong commercial acumen and relationship-building capabilities • Preferred: Excellent program management skills combining creative problem solving, business acumen, and analytical aptitude • Preferred: Cultural awareness and appreciation for diversity

🏖️ Benefits

• Flexible time off • 4 extra "YOU" days off each year • Generous parental leave policies for growing families • Work from Overseas Policy—explore the world in the approved list of cities while you work • Discounted Private Health Insurance plans • A Nearmap subscription • Company-sponsored volunteering days

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