Client Experience Specialist – New Construction

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $33 - $56 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Onboard new home builder clients and guide them through the full launch process • Resolve issues that arise after launch • Educate clients on capturing high-quality content for New Construction listings • Partner with sales to set new advertisers up for success by explaining listings and display products • Manage a team book of business across the New Construction advertising lifecycle • Support self-serve and small-to-medium business partners through a shared case queue • Build knowledge of New Construction products, features, and CES internal workflows • Use sound judgment to solve complex customer and internal problems • Communicate with customers and teammates across departments

🎯 Requirements

• 3+ years of customer service experience • BA Degree • Clear written, phone, and in-person communication • Ability to manage time well, act quickly on requests, and work with minimal instruction • Strong ownership, accuracy, and attention to detail in a fast-changing environment • Working understanding of Salesforce (Lightning) • Consistent activity tracking • Comfort with Gmail and Google Drive • Ability to learn new systems quickly • Experience in online advertising sales is a plus • Able to travel to zRetreats at least twice a year

🏖️ Benefits

• Equity awards based on factors such as experience, performance and location • Remote work from a physical location of the employee’s choice • Eligibility to travel to zRetreats at least twice a year • Inclusive, innovative, and engaging culture • Equal employment opportunity and disability accommodation support

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