Customer Success Manager

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Facilitate and solve problems while building internal and external relationships focused on customer growth, satisfaction, and product loyalty • Develop relationships with key customer stakeholders to ensure the best possible customer experience • Monitor customer usage of products and services to drive adoption, monthly recurring revenue, upsell, and cross-sell opportunities • Develop individual success plans for each customer to drive adoption, expansion, and loyalty • Maintain deep expertise in EverHealth platforms and understand the broader EverHealth product portfolio • Identify and share product workflows that close process gaps and improve customer success metrics

🎯 Requirements

• Bachelor’s Degree preferred • 2-4 years relevant service/relationship management experience • Prior SaaS account management experience highly desired • Healthcare industry experience is a plus • Experience handling multiple tasks required • Must be eligible to work without sponsorship • Willingness to take initiative and solve problems • Orientation toward constantly improving processes and management best practices • Willingness to share practices that helped create great customer experiences

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program

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