Client Success Manager

Job not on LinkedIn

🔥 10 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $84.5k - $108.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Develop customer success plans for customers’ technical solution needs • Explain and advise on findings, including customer goals, obstacles, deadlines, and KPIs • Consult and introduce technical solution options to customer challenges • Guide customers through the lifecycle of software purchases to maximize return on investment • Assist with onboarding, adoption, and full implementation of Cisco software • Understand current client needs and challenges • Determine the frequency of adoption conversations with clients • Engage technical support for issues or concerns with EA software • Attend customer EA discovery calls • Deliver annual consumption reporting • Review and consult with customers about smart accounts • Troubleshoot and address adoption and use barriers • Coordinate with services experts regarding EA client contract numbers • Deliver critical or requested updates on trouble areas • Obtain client signatures on Cisco letters of client consent • Attend client conference calls to discuss CSM value and benefits • Identify possible expansion opportunities • Perform other assigned duties or special projects

🎯 Requirements

• Understanding and experience with Cisco and Microsoft software • Understanding of basic network management • Understanding of basic network security environments • Experience creating Customer Success Plans or Business Outcomes • Solid knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) • Experience with EA programs to drive incentives • Experience assisting with, writing, and providing feedback on the benefit of working with CSMs for the sales team • Sales or supporting sales experience • Excellent verbal and written communication skills • Excellent time management skills

🏖️ Benefits

• Compensation • 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Generous paid time off package • Vacation and sick time • Wellness Time Off days • Volunteer Time Off days

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