Senior Manager, Head of Customer Success – AROYA

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🔥 1 minute ago

⛰️ Colorado, Texas – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Addium

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🍽️ Food & Beverage

💼 Consulting

🏭 Manufacturing

Food & Beverage • Consulting • Manufacturing

Addium is a data-driven agtech company that develops scientific sensors and analytics software to improve food and agricultural production. They combine precise sensor hardware with analytics and software tools to monitor controlled-environment agriculture, ensure food safety and quality, and provide actionable insights for producers and processors. Headquartered in Pullman, WA, Addium positions itself as a B2B provider focused on applying science and data to optimize production processes and regulatory compliance.

📋 Description

• Own customer health, retention, and expansion across the AROYA customer base • Build trusted relationships with key stakeholders and help lead strategic, multi-state operator, and at-risk accounts • Lead, coach, and set priorities for a team of five • Introduce structured account plans, a usage-based health score, and consistent service standards and reporting • Own the post-sale customer lifecycle from sales close through onboarding, adoption, and renewal • Coordinate with Sales, Product, and Engineering to find pragmatic customer solutions • Make expansion a repeatable motion and lead the auto-renewal program • Oversee renewal and expansion forecasting and billing readiness with Finance • Represent the voice of the customer in product and leadership discussions

🎯 Requirements

• 5+ years of hands-on experience in Customer Success or a client-management role for a B2B subscription or SaaS product • Demonstrated ownership of retention, renewals, expansion, and senior customer relationships, including difficult conversations and recovery of at-risk accounts • Strong command of account plans, customer journey design, health scoring, renewal forecasting, and escalation frameworks • At least three years of direct people-management experience • Experience turning first-time customers into long-term, multi-year relationships through adoption, value delivery, and expansion • Hands-on Salesforce experience managing accounts, renewals, and opportunities; building reports and dashboards; and driving consistent data and documentation • Experience with contracts, subscriptions, billing, renewal dates, and value or ROI conversations • Clear written communication and comfort reporting to executive leadership • Willingness to travel up to 25% • Applicants must be legally authorized to work in the United States; Addium, Inc. does not sponsor employment visas now or in the future

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance • 401(k) retirement plan with a company match (up to 4% after your first year) • Paid Time Off, Sick Leave, and 11 Paid Holidays • Company-paid life and disability insurance • HSA with company contribution and FSA options • A small, focused team that moves fast and gives you the room to actually build something

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