Senior Customer Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $90k - $140k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

ChartHop

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

👥 HR Tech

☁️ SaaS

🏢 Enterprise

HR Tech • SaaS • Enterprise

ChartHop is a dynamic People Ops Platform focused on connecting and visualizing people data to help organizations plan, manage, and engage their workforce effectively. The platform integrates various modules including HRIS, compensation reviews, headcount planning, and performance engagement solutions, providing a comprehensive tool for people operations, finance leaders, and managers. With capabilities like AI powered dashboards, org charts, and unified company calendars, ChartHop aims to facilitate data-driven decision making and promote transparency and efficiency within organizations.

📋 Description

• Own the full customer relationship from implementation handoff through renewal and expansion • Manage a book of approximately 20–25 mostly mid-market accounts with a few enterprise accounts • Build relationships with executive buyers, senior decision-makers, and stakeholders • Facilitate strategic discussions to mitigate risk and drive alignment • Initiate and own renewal strategy, narrative, and execution • Coordinate resolution of escalations and communicate through resolution • Identify and mitigate customer risk; surface feedback across internal teams • Define and track customer success metrics tied to business goals • Ensure successful outcomes on key use cases and planning cycles • Drive adoption of retention-critical features and identify expansion opportunities • Advise customers on workflows and review configurations to prevent data exposure risks • Own customer onboarding, training, coaching, and enablement documentation • Own implementation-to-CSM handoff and ensure account continuity • Bring customer feedback, trends, and insights to Product and Engineering • Partner with Sales, Support, and Product to drive customer outcomes

🎯 Requirements

• 5+ years in Customer Success, SaaS consulting, or a related field • Proven track record of owning enterprise customer relationships, including renewals and commercial negotiations • Strong executive presence; comfortable managing relationships with C-suite and VP-level stakeholders • Experience with SaaS implementations, project management, and cross-functional collaboration • Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions • Proficiency translating customer needs into product feedback and strategic recommendations • Experience at a high-growth startup (nice to have)

🏖️ Benefits

• $30K–$34.5K bonus • Inclusive employer and diversity-valuing workplace

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume