Customer Success Manager II

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Versapay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $4M Post-IPO Debt on 2019-11

B2B • Fintech • SaaS

Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing.

📋 Description

• Manage long-term customer relationships across a book of business as a trusted Versapay advisor • Own the customer lifecycle from onboarding through long-term adoption and success • Grow installed-base revenue • Facilitate training and enablement sessions, regular cadence calls, and Executive Business Reviews • Build and maintain Strategic Account Plans with retention and growth strategies • Create, review, map, and measure shared customer KPIs • Collaborate with sales, professional services, and product teams • Represent customers in product development for new integrations and features • Maintain visibility into customer issues and requests with the Customer Care team • Provide regular customer updates and escalate high-severity requests • Work cross-functionally to drive issue resolution • Coordinate scalable improvements to the customer journey • Identify multi-client problems and forecast implications for future attrition

🎯 Requirements

• 5+ years’ experience in a SaaS based Customer Success role • Background in Fintech software solutions, preferably accounts receivable • Bachelor's Degree in Business, Marketing, Communications, Economics, or related field • Customer obsession and focus on customer needs • Agility in ambiguous and complex situations • Strong follow-through, prioritization, and ability to work independently • Empathy and sensitivity to customer and collaborator needs • Strong verbal and written communication skills • Collaboration and ability to lead change positively • Analytical thinking and ability to understand complex technical problems • Data-driven mindset • B2B merchant services experience • Experience in a customer sales role in a SaaS-based company

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