Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chaos

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏗️ Construction

🏭 Manufacturing

🥽 AR/VR

Construction • Manufacturing • AR/VR

Chaos is a company that specializes in providing industry-leading tools for photorealistic rendering, real-time visualization, and 3D product visualization. They offer products such as V-Ray, Enscape, and Corona, which cater to various industries including architecture, media and entertainment, and e-commerce. Their solutions are designed to help professionals create compelling visual content by improving workflows, enhancing real-time user experiences, and delivering stunning visuals for films, games, and product designs.

📋 Description

• Manage a defined portfolio of mid-market and enterprise accounts • Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal • Build and execute structured Success Plans aligned to customer KPIs • Drive strong product adoption across Cylindo modules • Monitor account health, proactively manage churn risk and prepare renewal forecasts • Run regular business reviews with senior stakeholders • Identify upsell and cross-sell opportunities and qualify them for Sales • Coordinate cross-functionally with Sales, Product, Integration and Support teams • Deliver training and enablement to ensure customers achieve measurable outcomes • Capture customer insights to inform product and commercial strategy

🎯 Requirements

• 2–3 years experience in Customer Success, Account Management or similar SaaS role (ideally in the MarTech space) • Experience managing renewals and protecting revenue • Commercially aware and comfortable discussing value • Strong stakeholder management skills • Data-driven and proactive

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