Digital Client Success Manager

Job not on LinkedIn

🔥 5 minutes ago

🌵 Arizona, California, +25 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $85k - $95k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 0%

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Inktavo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

Inktavo is an industry-focused software company that provides a family of cloud-based tools for the branded merchandise, decorated apparel, and promotional products industries. Its portfolio (including InkSoft, Printavo, GraphicsFlow, SignTracker, and Clarity Software) spans e-commerce storefronts and online design tools, shop and production management, quoting and approvals, scheduling, and graphics productivity — all aimed at helping print shops, apparel decorators, promotional product distributors, contract decorators, and team dealers run and grow their businesses. Inktavo also offers resources like pricing guides, ROI calculators, and webinars to support its customers.

📋 Description

• Develop strong, trusting relationships with a large volume of clients • Conduct scheduled Zoom meetings and phone calls to understand client needs and challenges • Proactively schedule meetings and outreach to recommend growth strategies • Maintain knowledge of account goals, technology stacks, current initiatives, and performance • Identify and execute data-driven growth opportunities, including e-commerce best-practice recommendations, cross-selling, new-store opportunities, competitive knockouts, and new users • Train new and existing Sales Representatives on product features, best practices, and online store processes • Conduct product- and use-case-specific training sessions • Monitor accounts for potential health risks and execute risk playbooks • Regularly update and maintain account data in Salesforce • Collaborate with Sales, Support, and Product teams on client requests and initiatives • Own growth, retention, and the entire client lifecycle for the tech-touch client segment

🎯 Requirements

• Bachelor's degree or equivalent work experience in a client-facing role • 1+ years of experience in Client Success, Account Management, or Sales • Experience in a SaaS environment preferred • Proven time management and multitasking skills to handle multiple tasks and clients at once • Strong organizational skills and attention to detail • Demonstrated ability to communicate, present, and influence key stakeholders at all levels • Team player who is coachable, takes initiative, and has a curious mindset • Comfortable working in an ever-evolving environment • Up to 15% travel required • U.S. Citizen or Permanent Resident status required • Visa sponsorship not available • Experience with Zendesk, Zoom, and Google Suite products is a plus • Must be physically located and legally authorized to work in AZ, AR, CA, CO, CT, FL, GA, IL, IN, KS, ME, MI, MN, MO, MT, NV, NH, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, or WI

🏖️ Benefits

• Competitive benefits • Unlimited PTO • Remote work available for U.S.-based candidates • 401(k) with employer match • Paid parental leave • Catered lunches for those local to Dallas, TX • Casual office atmosphere for those local to Dallas, TX • Fully stocked kitchen for those local to Dallas, TX

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