Senior Customer Success Manager

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ACI Worldwide

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

eCommerce

ACI Worldwide is an original innovator in global payments technology, delivering transformative software solutions that power intelligent payments orchestration in real time. This enables banks, billers, and merchants to drive growth while modernizing their payment infrastructures simply and securely. With nearly 50 years of trusted payments expertise, ACI Worldwide combines a global footprint with local presence to enhance payment experiences, addressing evolving payment challenges and opportunities.

📋 Description

• Own a portfolio of strategic accounts • Retain and grow revenue within the assigned book of business • Drive predictable growth and success across multiple strategic accounts • Help customers optimize payment programs through adoption, renewal, and expansion of ACI solutions • Communicate and negotiate commercial and high-level technical interactions • Understand customer business challenges and industry trends to influence customer roadmaps • Serve as a trusted advisor on payment strategies • Act as the customer's single point of contact with ACI • Coordinate with support, consulting, operations, sales, onboarding, finance, and leadership teams • Educate customers on new features, best practices, and industry trends • Report to the Director of Customer Success

🎯 Requirements

• BS/BA degree and 8+ years of related experience • Experience in payments required • Experience in merchant vertical preferred • Proficient presenting at C-Suite/Board level • Ability to present and facilitate discussions with payments decision makers and working teams • Ability to negotiate complex, high value contracts, including renewals • Experience resolving complex scenarios requiring alignment of internal and external stakeholders • Self-directed planning and interactions with some direction on complex issues • Must be currently authorized to work in the United States on a full-time basis • Position does not offer sponsorship for employment visa status or work permit now or in the future

🏖️ Benefits

• Opportunities for growth • Career development • Competitive compensation and benefits package • Innovative and collaborative work environment

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