Enterprise Customer Success Manager

Job not on LinkedIn

🔥 28 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SednaGlobal

WebsiteLinkedInAll Job Openings

1 - 10 employees

📦 Logistics

🏥 Healthcare

💼 Consulting

Logistics • Healthcare • Consulting

SednaGlobal is a provider of innovative maritime intelligence solutions that focus on delivering safety, security, and risk management services tailored for the shipping, oil and gas, and offshore industries. Utilizing a dynamic platform that integrates multiple data sources, SednaGlobal enables clients to assess and mitigate risks to their vessels and crew. Their services include risk assessments, route analysis, incident response, and comprehensive monitoring of maritime operations, supporting a safer maritime trade environment.

📋 Description

• Own a named portfolio of Premier and Strategic accounts globally • Build and maintain executive-level customer relationships • Produce and execute customer-outcome-focused success plans • Run commercially framed QBRs • Maintain deep product knowledge across Sedna Email, Prefix, and VMS • Continuously monitor account health and act on risk signals • Co-own renewal conversations with Account Executives while Sales owns the close • Identify and progress expansion opportunities with Account Executives • Coordinate training delivery through Education • Support smooth onboarding with the Programme Manager • Provide account context to Education Specialists before training sessions • Partner with Support and Product to close feedback loops and convey customer insights • Track retention, renewal, expansion, QBR, escalation, executive relationship, and training coordination KPIs

🎯 Requirements

• Significant experience managing complex, high-value B2B accounts at a senior level, with a track record of holding executive relationships and co-owning commercial outcomes alongside Sales • Strong executive presence and ability to hold relationships through difficult conversations • Background in shipping, maritime operations, or global trade strongly preferred • Commercial fluency, including renewal analysis and timely action on risks • Clear, structured written and verbal communication; comfortable presenting to senior stakeholders and leading commercial conversations • Familiarity with Salesforce or equivalent CRM • Experience with Mixpanel or Snowflake is an advantage

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