Member Success Lead

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mento

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

📚 Education

⚡ Productivity

B2B • Education • Productivity

Mento is a company that specializes in providing personalized coaching and mentorship to individuals, teams, and companies. The company's platform offers tools to accelerate career growth, focusing on leadership skills, tactical skills, and team performance. Mento's unique approach combines science-backed coaching methods with the expertise of industry leaders, aiming to drive performance and unlock potential. With a focus on tailored growth plans and insights, Mento supports founders, executives, managers, and individual contributors in achieving their professional goals. The company's services are trusted by top-performing businesses, emphasizing personal and professional development through customized coaching experiences.

📋 Description

• Own the member journey from partner launch and invitation through sign-up, matching handoff, chemistry calls, and first session • Identify onboarding friction and improve time to first session and activation rate • Manage member success for hundreds of members across dozens of partners and program requirements • Resolve member issues and improve engagement throughout the coaching journey • Build scalable partner operations for nominations, communications, program administration, and reporting • Collaborate with Coaching, Coach Recruiting, Marketplace Operations, Partner Success, Product, and Engineering • Build workflows, automated touchpoints, nudges, self-service resources, and communication channels using AI, HubSpot, and Zapier • Use data, member feedback, and operational signals to identify and address risks • Own member health reporting, including activation, time to first session, engagement, utilization, satisfaction, and at-risk signals • Manage and develop the Member Success team • Establish ownership, service standards, and repeatable processes that scale • Operate hands-on while continuously reducing manual work and improving the member experience

🎯 Requirements

• 5+ years in operations, member success, or onboarding at a fast-growing company • Experience handling complexity at meaningful scale • Experience redesigning complex, high-volume operations using technology and AI • Fluency with tools such as HubSpot, Zapier, spreadsheets, and AI workflow builders • Ability to demonstrate implemented automations • SQL is a plus • Experience managing and developing a team • Background in B2B2C health or benefits, two-sided marketplaces, coaching or learning platforms, or high-volume recruiting operations is a strong plus • Belief in coaching and interest in building at Mento

🏖️ Benefits

• Fully Remote - ability to work from anywhere with bi-annual team offsites • Competitive salary and equity • Medical, dental, vision, and a 401k plan • Unlimited vacation • $500 home office stipend • Access to your own Mento Coach • Flexible work location and schedule • Work-life balance • Collaborative workplace culture • Trust-, respect-, and fun-oriented work environment

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