Mission Success Manager, Navy Accounts

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Ethos Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Ethos is an AI-powered workforce readiness platform centered on the Ethos Readiness Engine. It quantifies critical skills and competencies, maps mission or role requirements to role-specific capabilities, measures knowledge, confidence and proficiency in real time, and drives targeted interventions and just-in-time training to close gaps. Ethos positions itself as a secure, mobile-ready SaaS solution for enterprise and government customers — especially defense and federal agencies — and is applied across industries including life sciences, logistics, hospitality, athletics, utilities, and insurance to improve onboarding, compliance, operational safety, and mission outcomes.

📋 Description

• Own the full customer lifecycle for a portfolio including one of Ethos's largest and most strategic customers, from onboarding and implementation through executive business reviews, renewals, and expansion • Build trusted relationships with leaders across fleet commands, TYCOMs, and program offices • Serve as the voice of customers inside Ethos • Serve as the primary point of contact for customer-facing activities, ensuring measurable readiness outcomes through use-case discovery, implementation, training, and support • Coordinate with technical, content, product, and sales teams to deliver project requirements on time and within scope • Act as a trusted advisor to Department of the Navy customers with best practices, guidance, and strategic recommendations • Deliver data-driven quarterly business reviews demonstrating platform impact on human performance and customer outcomes • Analyze customer engagement and platform usage to identify readiness gaps and deliver solutions • Proactively engage customers to maximize readiness potential through effective platform use • Lead internal teams and projects to address readiness challenges and customer needs • Monitor customer health, identify risks, develop success plans, and deliver actionable recommendations • Identify platform expansion opportunities based on readiness gaps, usage patterns, and success-plan objectives • Develop and execute renewal strategies by demonstrating performance outcomes • Prioritize and drive resolution of customer inquiries • Gather customer feedback and propose improvements to the platform, customer experience, and readiness outcomes • Mentor Mission Success Managers and shape delivery playbooks

🎯 Requirements

• Up to 30% travel • 2-4 years of experience in Customer Success, partnership management, and/or project management • 2-4 years of experience working with internal or external customers on SaaS product implementation via customer success, support, and/or consulting • Must be authorized to work in the U.S. as a U.S. citizen • Experience navigating relationships with complex organizations with multiple levels of stakeholders and complex business processes • Strong interpersonal skills with the ability to build relationships and deal effectively with challenges as they come up • Experience with and/or proven passion for learning and educational software • Incredibly organized, proactive, and impeccable attention to detail • Experience analyzing data, trends, and client information to identify product or service growth opportunities • Strong navigation and operation of Microsoft Office suite/Google tools • Preferred: BS/BA degree from a 4-year college or university • Preferred: Strong verbal and written communication skills and technical aptitude • Preferred: Fast learner who can understand and articulate technology at any level • Preferred: Demonstrated technical support and problem-solving abilities • Preferred: Proficient in Google and Microsoft suite of products • Preferred: An agile learner with new technologies (e.g., in-house AI tools) • Preferred: Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up • Preferred: Experience managing organizational change during system implementations and platform migrations • Preferred: Familiar with Naval operations, commands, and training requirements • Preferred: Active or former security clearance • Preferred: Located in the vicinity of major Naval installations or facilities

🏖️ Benefits

• Significant equity upside • Subsidized health insurance • 401(k) • Life insurance • Cell phone stipend • Variable compensation

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