Customer Success Leader, US&C Region

Job not on LinkedIn

🔥 3 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Unisys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Post-IPO Debt on 2020-10

Consulting • Logistics • Artificial Intelligence

Unisys is a global technology solutions company that specializes in providing digital workplace solutions, cloud and applications services, enterprise computing, logistics optimization, and consulting. Leveraging artificial intelligence, Unisys accelerates productivity and drives innovation by offering cutting-edge solutions that enhance the efficiency of businesses and public services. The company collaborates with leading organizations worldwide to create tailored AI models and digital experiences that secure and improve business processes, ultimately realizing the full potential of AI. Unisys also plays a key role in logistics optimization using quantum computing and data analytics to enhance capacity utilization and route planning. Emphasizing cybersecurity and compliance, Unisys ensures a secure business environment for its clients.

📋 Description

• Lead a regional team supporting mid-size to large complex client delivery accounts • Manage implementation services, managed services, and ongoing service support • Ensure timely, efficient, expert, and high-quality delivery of contracted services • Address client issues throughout the contract lifecycle and ensure resolution • Direct implementation processes and coordinate internal resources • Establish governance and communication channels with clients and Unisys delivery organizations • Manage contract scope and conduct periodic operational reviews • Participate in governance and SOX compliance audits • Monitor client and account financial health and recommend corrective actions • Develop and administer budgets and schedules • Support Services Engineering to optimize delivery costs and resolve technical and operational problems • Ensure contracted services meet cost, governance, performance, quality, innovation, and value requirements • Establish operational and risk management strategies across accounts • Develop and maintain relationships with key client executives • Lead innovative client implementation, service, and project management initiatives • Build expertise and capabilities within the Services Engineering organization • Coach the team to identify and propose out-of-scope or new opportunities for company products and services

🎯 Requirements

• BA/BS degree and 8-10 years’ relevant experience OR equivalent combination of education and relevant experience • Graduate degree preferred • 8-10 years’ technical leadership experience • Six Sigma Certification a plus • ITIL Certification a plus • PM Certifications a plus • Experience working in a matrix environment • Leadership Certifications a plus • P&L Experience a plus • Applicant should be eligible for any required U.S. Government authorizations related to export-controlled commodities and technology

🏖️ Benefits

• Unlimited paid time off • 401(k) plan • Comprehensive healthcare • HSA matching • Ongoing learning opportunities • Work-life balance support

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