Customer Success Associate

Job not on LinkedIn

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $107.5k - $204.5k / year

⏰ Full Time

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Support user onboarding activities, including communications, scheduling, and progress tracking • Deliver basic user training sessions, orientation programs, and follow-up engagement activities • Monitor usage data and user sentiment to identify early risk indicators and escalate issues to the Customer Success Leader as needed • Maintain health dashboards, track success metrics, and keep documentation accurate and up to date • Consolidate user feedback, support trends, and actionable insights to identify improvement opportunities • Prepare materials for value reviews, training sessions, and cross-functional meetings • Identify recurring issues and support implementation of solutions to improve the user experience • Assist in developing enablement content, including user guides, playbooks, and instructional materials • Provide administrative and Level 1 operational support for customer success execution • Collaborate across teams to monitor user sentiment, analyze data, improve customer success processes, drive adoption, and support successful onboarding and engagement with RTX digital tools

🎯 Requirements

• Typically requires a Bachelor's degree and a minimum of 8 years of relevant experience, or an Advanced Degree and a minimum of 5 years of relevant experience • Experience in customer support, operations, customer success, onboarding, or a related field • Experience working with data, dashboards, and usage analytics tools • Service-oriented mindset with a strong curiosity and willingness to learn • Ability to collaborate effectively across Product, Engineering, Support, and Change Management teams • Familiarity with creating enablement content, user guides, and playbooks • Must be a U.S. Person • This is a U.S.-based role • Security clearance is not required

🏖️ Benefits

• Compensation • Healthcare benefits • Wellness benefits • Retirement benefits • Work/life benefits • Parental leave, including paternal leave • Flexible work schedules • Achievement awards • Educational assistance • Child/adult backup care • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Long-term disability • 401(k) match • Flexible spending accounts • Employee assistance program • Employee Scholar Program • Paid time off • Holidays • Annual short-term and/or long-term incentive compensation programs, subject to eligibility and performance • Career development and recognition programs

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