Senior Customer Success Manager

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $160k - $240k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Tremendous

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Tremendous is a platform designed to help businesses send rewards and payouts globally at scale. The company offers a versatile catalog with over 2,000 options, including gift cards, prepaid cards, and monetary payments through platforms like PayPal and Venmo, which are available in over 200 countries. Tremendous serves various sectors by providing incentives for research, marketing, sales, HR, nonprofit activities, and legal disbursements. The platform also offers security features, fraud prevention, and integration capabilities with APIs and popular apps. Their user-friendly interface ensures easy setup and tracking of payouts, eliminating the need for spreadsheets and manual adjustments.

📋 Description

• Own a portfolio of enterprise accounts • Conduct strategic business reviews and proactively manage account health to maximize retention and satisfaction • Lead end-to-end onboarding for new enterprise clients • Coordinate cross-functional teams and ensure seamless program launches • Drive revenue growth through strategic upsell and cross-sell initiatives • Manage contract negotiations and secure long-term partnerships • Act as the voice of the customer internally • Collaborate with Product to influence roadmap decisions

🎯 Requirements

• 5+ years of experience in Customer Success or Account Management • 2+ years focused on enterprise accounts • Proven track record managing complex client relationships and driving measurable retention and expansion outcomes • Experience at a high-growth B2B startup strongly preferred • Strong analytical and problem-solving abilities with attention to detail • Excellent communication skills and ability to build rapport at all levels of an organization • Strategic and execution-focused approach • Empathy with customers and internal stakeholders • Self-motivated and autonomous • Ability to manage multiple priorities in a fast-paced environment

🏖️ Benefits

• 100% covered health (US) • Unlimited PTO • 12-16 weeks paid parental leave • Equity • Fully remote work from anywhere in the Americas

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume