Key Account Customer Success Associate – Vietnamese, Chinese, English

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chowbus

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201 - 500 employees

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

💰 $30M Venture Round on 2020-09

Food & Beverage • Logistics • Consulting

Chowbus is a company that provides an all-in-one point-of-sale (POS) system designed specifically for restaurants. Their system is aimed at enhancing efficiency and increasing sales, with features such as loyalty programs, table reservations, online ordering, and QR code ordering. Chowbus POS integrates with over 45 third-party delivery providers and offers solutions like kiosk and handheld devices for seamless payment processing. They are also the exclusive distributor of Pudu Technology's Rutech Robot in North America. Chowbus is dedicated to supporting restaurants with 24/7 customer service and comprehensive solutions that save on labor costs and improve the culinary service experience.

📋 Description

• Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams • Understand clients’ business needs and goals, communicate product requirements internally, and provide tailored POS solutions • Identify upsell and upgrade opportunities within existing accounts • Recognize expansion opportunities within enterprise restaurant groups and drive new store signings • Assist large clients with POS product demonstrations and solution-fit evaluation • Support individual store onboarding and go-live processes • Identify and resolve POS system usage issues and provide timely support • Coordinate with internal teams on client inquiries and operational challenges • Deliver system training and onboarding guidance • Conduct regular training sessions and product update meetings • Partner with Product, Engineering, Technical Support, and Operations teams to incorporate client feedback into product improvements • Lead weekly and monthly client meetings to gather requirements, document feedback, and drive follow-up

🎯 Requirements

• Advanced Microsoft skills, especially in Excel and Powerpoint required • Strong execution skills required • Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments • Self-motivated and capable of leading initiatives independently while contributing to team success • Proficient in data analysis and reporting • Familiarity with CRM systems (e.g., Salesforce) and office software • Strong verbal and written communication skills required • Bachelor’s degree or higher in the related areas preferred • 2+ years of experience in customer success management preferred • Bilingual proficiency in English, Vietnamese, and Mandarin required • Familiarity with POS systems and business processes within the retail industry preferred

🏖️ Benefits

• A fair compensation package • Medical, dental, and vision insurance • 401(k) • 100% employer-paid Short-Term Disability (STD) • 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance • 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance • Company holidays • Birthday off • Paid Parental Leave • Flexible Paid Time Off (PTO) • Employee Assistance Program (EAP) • Bonus

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