Digital Success Manager

Job not on LinkedIn

🔥 2 hours ago

🇺🇸 United States – Remote

💵 $80k - $90k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

💰 Series C on 2023-05

Education

Amplify is a pioneering company in K–12 education, dedicated to providing next-generation curriculum and assessment solutions. Since 2000, Amplify has been developing programs that empower educators with powerful tools, facilitating the development of comprehensive literacy and math systems for students in thousands of school districts globally. Their suite includes the Amplify CKLA literacy program, Desmos Math, and Amplify Science, all designed to align educational practices with the Science of Reading and evidence-based strategies. Amplify also offers professional development through podcasts and webinars, supporting teachers with insight and innovation.

📋 Description

• Own the entire customer journey for a defined book of Tier 3 businesses from launch through post-sales • Drive account success, retention, and renewal • Develop and execute success plans aligned with customer goals • Cultivate partnerships with instructional and technical account leaders • Act as a consultant and coach to district leaders • Serve as the primary customer contact and collaborate with internal teams • Execute implementation project plans using project tracking tools • Deliver educational webinars and conduct customer check-in calls • Work with district and school personnel to define project priorities and launch readiness • Identify launch risks and blockers and implement solutions or workarounds • Coordinate Professional Learning plans and involve product specialists • Analyze account data and usage trends to develop actionable insights • Share impact reviews with customers and internal teams • Monitor customer engagement health and implement corrective action plans • Identify upselling and cross-selling opportunities • Partner with internal teams to resolve customer issues and improve lifecycle processes • Maintain expertise across Amplify’s Literacy and/or STEM product suite • Support regional training efforts

🎯 Requirements

• Bachelor’s degree or equivalent experience • 0–1 years of experience in Customer Success, Customer Service, or Account Management • Demonstrated communication and presentation skills • Strong organizational and time-management skills • Passion for customer success and ability to build and maintain relationships with diverse stakeholders • Ability to analyze customer data and metrics • Proactive problem-solving approach • Collaborative mindset • Familiarity with CRM software, such as Salesforce • Familiarity with customer success tools and webinar platforms • Ability to travel to Amplify headquarters in New York for in-person onboarding or periodically during employment as required

🏖️ Benefits

• Bonus • 401(k) plan • Competitive health insurance • Mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs • Remote work in the United States • In-person onboarding or periodic travel to headquarters in New York as required

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