Senior Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $130k - $155k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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BigID

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

💰 Venture Round on 2022-10

Cybersecurity • Compliance • SaaS

BigID is a comprehensive data intelligence platform designed to enhance data security, compliance, privacy, and governance for organizations. It offers a variety of tools and solutions such as Data Security Posture Management, Data Privacy Management, and AI Governance, helping businesses manage and protect their data more effectively. BigID provides advanced data discovery and classification, allowing users to gain visibility and control over sensitive data across cloud, on-prem, and hybrid environments. With features like automatic data labelling and insider risk management, it aids in reducing data risk and achieving regulatory compliance. The platform harnesses AI and machine learning to offer scalable, cloud-native solutions that integrate seamlessly into existing tech ecosystems, making it a valuable tool for businesses looking to optimize data lifecycle management and privacy operations.

📋 Description

• Own a portfolio of 10–15 large enterprise accounts as a trusted advisor to CISOs, privacy officers, and data and governance leaders • Build and run success plans tied to customer business goals • Develop standardized engagement models and playbooks • Run onboarding, adoption programs, health checks, and QBRs/EBRs from practitioners through executives • Track usage, executive dashboards, and health indicators to identify churn signals • Build and run mitigation plans for at-risk accounts • Partner with Sales on renewals, cross-sell, and upsell • Align BigID capabilities—data discovery, classification, privacy, security, and AI governance—with customer priorities • Orchestrate Support, Professional Services, Product, and Engineering to resolve blockers and deliver outcomes • Bring customer feedback and product needs to Product and Engineering • Keep customers informed about upcoming releases and enhancements • Establish executive-level relationships and achieve customer success milestones • Track customer health and review it regularly with leadership • Build a qualified expansion pipeline with Sales

🎯 Requirements

• 5+ years in Customer Success, Technical Account Management, or consulting, including 2+ years managing large enterprise accounts • Background in data security, privacy, data governance, or cybersecurity, as a customer or a vendor • Working knowledge of multi-cloud (AWS, Azure, GCP), on-prem, and SaaS data environments, and of structured and unstructured data • A record of driving adoption and managing risk to deliver renewals and expansion • Comfort presenting to a CISO and running an executive business review • Strong analytical and problem-solving skills in complex data environments • Based in the West/Central US • Bachelor’s degree or equivalent experience • Must be able to exercise independent judgment with little or no oversight • DSPM, DLP, or AI governance experience • Understanding of recurring-revenue value drivers • CIPP, CIPM, CISSP, or cloud certifications • Experience in a high-growth, scale-up environment • BigID is an E-Verify Participant

🏖️ Benefits

• Equity participation, so everyone shares in our success • Flexible work arrangements • Medical, dental, and vision coverage • 401(k) participation from Day 1 • Flexible PTO / holidays / parental leave • Knowledge training and career development tracks

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