Associate Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Own a book of business end to end from onboarding through renewal and expansion • Serve as the single point of contact and trusted advisor for customers • Run proactive account cadences with prepared calls, clear agendas, mutual success plans, and follow-through • Master Whippy’s communication, automation, and AI-agent products and understand customers’ staffing businesses • Build workflows, AI agents, and automations to solve customer problems • Shadow calls, receive coaching, and take on increasing ownership • Proactively contact customers and get ahead of problems before escalation • Own gross and net revenue retention and meet performance targets • Tie product usage to customer business outcomes and report value through relevant metrics • Identify expansion signals and hand warm leads to sales • Turn customer wins into case studies, references, and testimonials • Advise customers toward work that will produce business value • Advocate for customer needs with product, sales, and engineering • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and collaborate with a six-person customer success team

🎯 Requirements

• 0-1 years of experience; new grads are welcome • STEM or technical degree, or demonstrated entrepreneurial experience such as starting, building, or running something • Customer-facing internships or jobs are a plus • Comfortable becoming technical and building useful solutions with tools • Strategic and commercial mindset, including pricing awareness and ownership of retention and expansion opportunities • Strong written and verbal English communication • Based in Latin America or the US • Able to work Eastern hours, starting at 8am ET • Experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus • Ability to work independently, stay organized, take initiative, and remain calm under pressure • Required technical background application question: STEM degree or direct professional SaaS experience with APIs or webhooks • Required application responses demonstrating experience supporting a product, tool, or system and troubleshooting integrations • Required Loom video demonstrating communication, a customer story, a technical explanation, and motivation for Whippy

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Coaching and support from the Head of Customer Success • Hands-on coaching and shadowing opportunities • Rapid growth and learning opportunities • No bureaucracy and encouragement of fresh ideas, feedback, and experimentation

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume