Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Own a book of business end to end from onboarding through renewal and expansion • Serve as the single point of contact and trusted advisor for customers • Run proactive account cadences with prepared calls, clear agendas, mutual success plans, and follow-through • Master Whippy’s products and customers’ businesses to build workflows, AI agents, and automations • Manage multiple customers and projects, prioritizing based on impact • Proactively contact customers and resolve issues before escalation • Own gross and net revenue retention and meet performance targets • Connect product usage to business outcomes and report value using customer-relevant metrics • Identify expansion signals and hand warm leads to sales • Turn customer wins into case studies, references, and testimonials • Provide honest strategic advice and advocate for customers internally • Share customer feedback with product, sales, and engineering • Experiment, iterate, and document learnings • Work alongside a six-person customer success team and report directly to the Head of Customer Success

🎯 Requirements

• 2–5 years of experience in a customer-facing role, such as customer success or account management, at a technical SaaS product • Fluent written and spoken English • Able to work Eastern hours, starting at 8am ET • Based in Latin America or the United States • Comfortable getting technical; coding is not required • Strategic and commercial mindset, including pricing awareness and ownership of retention and expansion opportunities • Self-directed, organized, proactive, and calm under pressure • Strong written and verbal communication • Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn • Technical background involving APIs, webhooks, automation workflows, or a STEM degree, as reflected in the application questions

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Support, coaching, tools, and data • Growth and learning opportunities • Remote work • Flexible, outcome-focused work environment

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