Senior Director, Partner Success

Job not on LinkedIn

🔥 15 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $197.2k - $325.4k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Own Armis’ strategy for helping channel and services partners implement the Armis platform, build service offerings, and deliver measurable outcomes for shared customers • Lead and develop the Partner Success team • Build executive relationships with GSIs, VARs, MSSPs, and other service providers • Collaborate with Channel Sales, Customer Success, Product, Marketing, and Enablement • Set partner readiness and performance expectations and use data to guide partner investment • Serve as executive escalation point for critical partner and customer issues • Set Partner Success strategy, operating priorities, and performance goals • Develop technical capability resources including solution guides, architecture reference materials, hands-on labs, and certification pathways • Establish standards for partner onboarding, technical training, certifications, and implementation readiness • Track partner capabilities, certifications, service offerings, and delivery performance • Run partner assessments and use results to set partner tiers and development plans • Define quality validation checkpoints for partner-led deployments • Improve handoffs, implementation quality, platform adoption, and customer satisfaction • Develop joint business plans with strategic partners • Partner on co-selling, new customer acquisition, and account expansion • Use Salesforce to review partner pipeline and forecasts • Work with Marketing and Product on partner communications, positioning, and go-to-market initiatives • Bring partner and customer feedback into product and program planning

🎯 Requirements

• 10+ years of experience in enterprise software or SaaS, including 8+ years in partner success, partner development, or channel management working with GSIs, MSSPs, VARs, or comparable strategic partners • 5+ years of people management experience • Track record of building executive relationships, influencing cross-functional decisions, and translating partner strategy into measurable customer and commercial outcomes • Experience with joint business planning, co-selling, and partner pipeline forecasting in Salesforce • Strong communication, negotiation, and analytical skills • Bachelor’s degree in business, marketing, a technical discipline, or a related field • Preferred: Experience in cybersecurity or with partners that deliver managed security or implementation services • Preferred: Hands-on experience using AI tools to analyze partner performance, summarize partner and customer feedback, prepare business reviews, or streamline enablement workflows • Ability to validate AI-generated outputs and handle customer and partner data appropriately • MBA or other relevant advanced degree preferred

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or Remote work persona

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