Director / Senior Director of Operations

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🔥 17 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $180k - $200k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Airvet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

🤝 B2B

👥 HR Tech

💰 $11M Series B - Airvet on 2025-03

Healthcare • B2B • HR Tech

Airvet is a platform that provides on-demand, 24/7 virtual veterinary care and a suite of pet benefits for employers and pet parents. Launched in 2018, Airvet connects pet families with licensed veterinarians and offers virtual consultations, an online pharmacy, in-person care partnerships, wellness plans, family sharing, multilingual support, and complementary insurance/benefit products. The company focuses on delivering a corporate benefit that reduces employee absenteeism and out-of-pocket pet care costs, targeting HR teams and enterprises with turnkey implementation, reporting, and SOC 2 Type II compliance. Airvet positions itself as an HR-facing pet care solution that improves employee wellbeing, financial savings, and productivity while serving pet parents directly through telehealth services.

📋 Description

• Own veterinary professional supply to consistently meet on-demand service levels. • Manage real-time vet availability, including detailed scheduling, shift planning, and toggling vets online/offline. • Oversee all video and chat visits to ensure strong connection rates, response times, and quality of care. • Engaging and recruiting veterinary professionals for both domestic and global expansion to ensure that we meet growing clinical demand. • Directly responsible for scaling and sustaining a global network of 2,000+ veterinary professionals. • Lead recruiting, onboarding, engagement, and performance management. • Own clinical OKRs, including star rating, connection rate, utilization, and throughput. • Own all domestic and international clinical operations across the U.S., Canada, Brazil, the UK, India, Ireland, Germany, and future 2026/2027 expansion markets. • Develop a future global roadmap and expansion strategy that is based on employer demand and the sales enterprise pipeline. • Ensure consistent clinical standards, workflows, and operational excellence globally. • Ensure an adequate global veterinary supply to meet growing clinical demand. • Heavily involved in day-to-day operations, including clinical case review, care portal oversight, demo call management, and live veterinary capacity management. • Responsible for the entire supply side of Airvet’s veterinarian marketplace, including veterinary credentialing, onboarding, scheduling capacity, quality assurance, and performance management. • Responsible for directly recruiting and engaging veterinarians both domestically and globally to ensure that Airvet is meeting growing demand. • Ensure sufficient clinical coverage across regions, time zones, and specialties. • Oversee the development of specific clinical SOPs for new telehealth/telemedicine visit types and ensure adherence to these SOPs amongst our team of veterinary professionals. • Partner closely with Product to improve workflows and outcomes (problem-first). • Co-define and execute the clinical roadmap both domestically and globally. • Own clinical forecasting, capacity modeling, and performance analysis. • Design scalable systems and processes to support rapid growth. • Lead special projects and strategic initiatives, including new market entry, product expansion, or M&A integration activities.

🎯 Requirements

• 10+ years of experience in operations, healthcare, telehealth, or marketplace environments • Proven success scaling complex, distributed service networks • Experience operating across multiple countries and time zones • Strong analytical skills with experience in capacity planning and utilization modeling • Ability to operate both strategically and tactically in fast-moving environments • Track record of strong cross-functional partnership with Product and Engineering. • Preferred: Experience in veterinary medicine or regulated clinical environments • Preferred: Marketplace or on-demand platform experience • Preferred: Experience launching and scaling international operations

🏖️ Benefits

• Competitive salary • Bonus eligible • Stock options • Medical, Dental, and Vision coverage, including Dependents • Flexible Spending and Health Savings Accounts • Telemedicine and Employee Assistance Program (EAP) • Life and AD&D policies • DTO (discretionary time off), paid holidays, and a flexible time-off approach • Airvet Pet Telehealth benefits • Monthly stipend for remote work • Continued education reimbursement program • $75 monthly stipend for home office