Process Improvement Specialist – Healthcare

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Akicita Federal

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏛️ Government

🔐 Security

⚕️ Healthcare Insurance

Government • Security • Healthcare Insurance

Akicita Federal is a company that specializes in providing expert solutions to federal agencies, with a strong focus on empowering Native American communities. As a proud member of the Kul Wicasa Oyate (Lower Brule Sioux Tribe), Akicita Federal blends traditional Native American values with modern federal contracting solutions. The company offers a range of services, including medical staffing, construction project management, business consulting, armed guard services, and IT and cybersecurity. Akicita Federal is committed to fostering partnerships, respecting diverse stakeholders, and promoting Native American culture while delivering innovative solutions to enhance federal agency operations.

📋 Description

• Develop end-to-end process maps of immunization reporting and data flow across IHS Headquarters, Area Offices, and Service Units • Build decision trees and use-case scenarios that show providers and program staff exactly which report to use, when, and how • Clarify role delineation across organizational levels and user types (providers, program staff, quality improvement personnel, Area Immunization Coordinators, leadership) • Facilitate stakeholder working sessions to document current-state workflows and design improved future-state processes • Identify workflow gaps, redundancies, and inconsistencies contributing to underused or misinterpreted reports • Contribute flowcharts, templates, and step-by-step workflows to a comprehensive User Operations Guide

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Industrial Engineering, Public Health, or a related field • Minimum 5 years of experience conducting workflow analysis, process mapping, business process improvement, stakeholder facilitation, and operational assessments • Experience developing process maps, decision trees, and workflow documentation (BPMN, swim-lane, SIPOC) • Lean, Six Sigma, or equivalent process improvement certification • Healthcare, public health, or federal agency environment experience; EHR/clinical reporting workflow familiarity a plus • Proficiency with Visio, Lucidchart, or similar diagramming tools; awareness of Section 508 accessibility standards.