Virtual Navigator

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $0 - $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Albizu University

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1976

📚 Education

🤝 Non-profit

Education • Non-profit

Albizu University is a private non-profit university offering undergraduate and graduate programs with a strong focus on psychology, education, human services, speech and language, and related fields. It operates two campuses — San Juan, Puerto Rico, and Doral, Florida — and is accredited by the Middle States Association of Colleges and Schools. The university emphasizes professional training in psychology, education, business, and allied human services disciplines.

📋 Description

• Provide individualized virtual navigation and one-stop support to students enrolled in the online BS in Psychology program • Provide coaching and individualized support to faculty and students on effective use of Canvas • Conduct proactive outreach based on student needs, institutional data, early alerts, inquiries, and potential barriers • Assess student needs and connect students with academic, administrative, financial, technological, career, and student-support resources • Assist students in navigating University processes and locating approved information and services • Connect students with tutoring, academic support, financial aid, registration, technology support, career services, certification preparation, and other relevant services • Maintain ownership of student cases through follow-up; track referrals and determine whether barriers were resolved • Identify at-risk students and coordinate timely interventions with University offices • Support the AITLS Graduation Initiative through outreach to students facing barriers to degree progression • Use the project's AI-powered chatbot and related technology as complementary student-support tools • Educate students on digital learning, academic, and AI-enabled resources • Maintain case notes, service logs, referral records, follow-up documentation, and student-contact records • Monitor assigned cases and document outcomes according to Distance Education Success Center procedures • Participate in case coordination with academic programs, Student Affairs, Financial Aid, Registrar, Information Technology, Digital Learning, career services, and other institutional units • Escalate complex concerns while maintaining student follow-up • Participate in training related to student navigation, AI literacy, digital learning, student success, institutional resources, FERPA, and University policies • Assist with student satisfaction surveys, service evaluations, and continuous improvement activities • Contribute data assessing utilization, referral completion, persistence, retention, and student satisfaction • Perform related duties supporting the objectives of the Distance Education Success Center and AITLS

🎯 Requirements

• Bachelor's degree from an accredited institution in psychology, counseling, education, social work, student affairs, higher education, human services, or a related field • Two (2) years of experience in providing student services, advice, case management, navigation, customer service, or related direct-support services • Demonstrated ability to work effectively with students in an online or technology-supported environment • Experience using Canvas, supporting online college students, adult learners, or students experiencing academic, financial, or technological barriers is preferred • Maintain confidentiality of student information and comply with FERPA and University privacy and information-security requirements