Outreach Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Aledade, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

🏢 Enterprise

Healthcare • Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

📋 Description

• Conduct outbound and inbound outreach calls when automated workflows fail or require manual intervention • Assist patients with onboarding, clinical metric collection, and blood pressure monitor troubleshooting • Deliver engagement nudges to prompt completion of outstanding care management tasks and support ongoing care continuity • Manage high-volume inbound queue requests, SMS fallout, patient inquiries, and onboarding/enrollment support • Process webform exceptions and execute timely clinical triage handoffs to RNs and Pharmacists as needed • Meet operational benchmarks for call volume, contact rates, conversion, and device onboarding while maintaining accurate documentation and HIPAA compliance • Provide timely, clear, and professional communication regarding follow-ups, care plans, and practice policies • Document patient interactions and maintain up-to-date records in EHRs/CRMs • Track and report patient engagement metrics and participate in workflow testing • Respond to time-sensitive updates and adjust priorities for critical outreach needs • Collaborate cross-functionally to advance patient engagement strategies and organizational goals

🎯 Requirements

• High school diploma or equivalent • Minimum of 2 years of experience in healthcare outreach, care coordination, or telephonic patient engagement • Proven track record in high-volume environment with the ability to meet performance metrics (i.e. Activation, conversion, etc.) • Regular and predictable attendance • Excellent interpersonal, verbal, and written communication skills • Strong organizational and documentation abilities • Detail-oriented with the ability to manage multiple priorities efficiently • Ability to work shifts between 8:00 AM – 8:00 PM EST, including evenings and Saturdays as needed • Familiarity with value-based care models and Medicare Advantage preferred • Experience with care management software and Electronic Health Record (EHR) systems preferred • Prolonged periods of sitting at a desk and working on a computer

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • Company bonus • Broad range of other benefits