Senior Technical Product Manager, Patient Engagement Experimentation

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🕒 May 18

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Aledade, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🏢 Enterprise

Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

📋 Description

• As a Senior Technical Product Manager, you will be a key member of the team that designs technical, service and content solutions to support Aledade’s various lines of business with a focus on Medicare patients. • The Senior Technical Product Manager will own the test-and-learn infrastructure that determines what works across our outreach modalities, improve our approach to rapid experimentation cycles, and then apply those insights to continuously optimize our growing portfolio of agentic AI outreach. • You will help push data-driven decision-making through ownership of our end-to-end customer data, reporting, and measurement. • This will require close collaboration with Business analytics, Impact Analytics, and business partners on patient outreach success metrics, owning APIs both internal and 3rd party that provide insights into patient outreach usage and outcomes. • You will partner closely with product managers in our patient outreach channels to design the experimentation approach for patient acquisition and engagement, building evidence along the way. • As part of this role, you will also be creating feedback loops for the human QA teams to ensure reliability of our experiments and scaled AI-outreach products. • This role ensures that Aledade creates a high-quality product with the ability to scale. • You are a patient engagement optimization expert who combines deep A/B testing expertise across multi-channel outreach (SMS, phone, mail, email) with hands-on experience optimizing agentic AI solutions for voice and text-based patient communication. • You will operate our test and learn infrastructure—designing experiments, managing the prioritization process for high volumes of test requests, executing rigorous A/B tests, and partnering with analytics teams to translate insights into actionable optimizations. • As our agentic AI solutions are deployed, this person will take the reins to systematically improve their performance through structured experimentation. • The ideal candidate has scaled test programs in healthcare or consumer health settings, brings strong analytical fluency to interpret results and guide strategy, understands the nuances of patient engagement funnels, and can balance scientific rigor with operational velocity to drive measurable improvements in enrollment, activation, and retention. • We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home within the U.S. or from our headquarters office in Bethesda, MD.

🎯 Requirements

• 8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product. • 5+ years managing A/B testing programs in patient/consumer engagement, preferably in healthcare or digital health. • Experience optimizing agentic AI or conversational AI performance (prompt engineering, dialogue optimization, voice/SMS agent tuning). • Proven track record managing high-velocity test programs (10+ concurrent tests, weekly launch cadence). • Strong analytical fluency: experimental design, power calculations, statistical interpretation, and ability to partner effectively with data science/analytics teams. • Expertise in multi-channel orchestration and patient journey optimization. • Power user proficiency with A/B testing platforms (e.g., Optimizely, Braze) and analytics tools (e.g., Amplitude, Mixpanel). • Experience using data and primary research to inform solution design and build internal business understanding. • Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with Agile / Scrum teams. • Product development experience in the context of the development of a healthcare technology product. • Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise. • Intermediate understanding of EHR data integration and applicable data standards (e.g. FHIR). • Knowledge of SQL, ideally with PostgreSQL experience. • Knowledge of healthcare administrative and clinical data sets, including demographic, financial and clinical data. • Basic understanding of healthcare administrative or clinical workflows for inpatient, ambulatory or ancillary services.

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • And much more!