Treasury Management Solutions Center Specialist

🔥 0 minutes ago

🌵 Arizona, North Dakota, +1 more states – Remote

🌵 Arizona – Remote 🌾 North Dakota – Remote ❄️ Minnesota – Remote

💵 $24 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Alerus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1879

🏦 Banking

💸 Finance

Banking • Finance

Alerus is a regional bank and financial services company that provides a full range of personal, business, and wealth management products. It offers retail banking (checking, savings, CDs), digital banking, mortgages and personal loans, business banking and commercial lending (including commercial real estate, SBA, and equipment financing), treasury and merchant services, retirement plan administration, investment advisory, trust and fiduciary services, and insurance offerings. Alerus emphasizes personalized financial guidance, local branches and ATMs, and guarantees such as a mortgage closing guarantee to support customers' home-buying and financial goals.

📋 Description

• Deliver excellent client experience for treasury management users through telephone and email channels along with assisting internal staff with client questions. • Ensure proper documentation is obtained for purposes of accurate client setup and future audit of work processes in the TM division. • Ensures complete client satisfaction through active partnership with TM Consultants, TM Specialists, third party vendors and other internal departments to provide timely response to service requests. • Process implementation set-ups for treasury management products and services by completing new client requests and providing in-depth training of treasury management services. • Completing maintenance requests to existing clients, follow up with clients accordingly, and ensuring the most accurate and timely execution of high-quality customer service. • Actively participate in courses through Alerus University and internal meetings, along with reading published materials to maintain and enhance professional skills. • Handle the exchange of information, technical questions, and client concerns confidently and independently possess the ability to recognize sales opportunities and refer to TM Consultants as appropriate.

🎯 Requirements

• 3-5 years of experience in banking or treasury management. • Demonstrated client service or customer service utilizing phone and email systems. • Ability to problem solve and prioritize multiple tasks with strong attention to detail. • Proven ability to adapt to a fast paced, changing environment. • Ability to effectively communicate with all levels of the organization, strong verbal, and written skills.

🏖️ Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities. • Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings. • Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave. • Learning and development resources for personal and professional career development, and advancement opportunities. • Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services. • Support for the communities we live in through paid volunteer time and a company donation match opportunity.