Customer Success Leader – Healthcare Navigation Solutions

🕒 July 27

🤠 Texas – Remote

🤠 Texas – Remote

💵 $170k - $200k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Establish and execute the strategic vision for Healthcare Navigation Account Management • Serve as sponsor and trusted advisor for key client relationships • Drive client retention, satisfaction, and long-term partnership growth across the Healthcare Navigation portfolio • Ensure clients achieve measurable business, financial, and health outcomes from their Navigation investment • Support renewal and expansion strategies with renewal leadership, Sales, and Product • Identify opportunities to deepen client relationships and expand Healthcare Navigation solutions • Demonstrate value, articulate outcomes, and support contract negotiations with client teams • Maintain executive-level relationships to strengthen client confidence and retention • Ensure contractual commitments, service levels, and client deliverables are achieved • Oversee resolution of complex client issues, executive escalations, service failures, and quality concerns • Drive client management operational excellence through governance, performance management, risk mitigation, and accountability frameworks • Lead portfolio-level management of client health, delivery performance, and strategic initiatives • Lead, coach, and develop Client Directors and Client Leaders • Create a culture of accountability, client-centricity, collaboration, and continuous improvement • Build leadership capability and succession plans • Establish performance expectations and drive execution against business objectives • Own portfolio performance, including client retention, revenue preservation, and growth opportunities • Monitor key business metrics and implement strategies to improve client and financial performance • Champion initiatives enhancing the Healthcare Navigation business, client experience, and operational effectiveness • Represent Healthcare Navigation in executive, client, and enterprise forums

🎯 Requirements

• 10+ years of progressive leadership experience in healthcare navigation, benefits administration, healthcare services, consulting, brokerage, or related industries • 5+ years leading managers and/or director-level leaders in a client-facing organization • Proven success managing large, complex client portfolios and driving retention, growth, and client satisfaction • Ability to build trusted relationships and influence executive stakeholders, including C-suite, HR, Benefits, and Procurement leaders • Experience leading teams focused on client retention, growth, and performance • Expertise in managing enterprise clients and multi-million-dollar accounts • Excellent business and financial acumen • Experience managing portfolio performance, forecasting, contract negotiations, and growth strategies • Experience leading complex client escalations, risk mitigation, and cross-functional business initiatives • Exceptional communication, executive presentation, negotiation, and influencing skills • Deep understanding of healthcare navigation, employee benefits, healthcare delivery, or related healthcare solutions • Ability to travel 25%, including occasional short notice travel • Experience working across Sales, Product, Operations, Clinical, and Technology organizations • Must have work authorization in the employing country that does not now or in the future require visa sponsorship • Successful completion of a background check, as applicable to the position

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Continuing education and training • Potential with a growing worldwide organization