Quality Assurance Specialist – Temporary

🔥 2 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $45.8k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Ensures top-notch service through call monitoring and scoring. • Utilizes Alight’s recording software to assess sales and service delivery, enhancing agent performance. • Involves call monitoring, feedback review, data analysis, training enhancements, and process improvement. • Must interact well professionally with colleagues.

🎯 Requirements

• Enhanced (SME) for Customer Service best practices, Insurance & Compliance processes, and Medicare (AHIP). • Facilitate independently managing assignments within the schedule block to include multiple complex situations and/or projects. • Demonstrate learning agility and ability to learn and interact with multiple call center systems and knowledge tools. • Experience in quality coaching and delivering effective and timely colleague feedback. • Experience in the Medicare insurance industry, telephone sales, and/or customer service environment.

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities