Navigation Care Coordinator

🔥 2 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $42k - $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🦅 H1B Visa Sponsor

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Handle inbound and outbound calls to assist with customer needs related to Health and Welfare benefits, including processing enrollments. • Educating customers on benefit plans and program options. • Utilizing tools to discuss premiums, coinsurance, copays, deductibles, and out of pocket expenses for health benefits. • Using excellent customer service skills with empathy and compassion to resolve complex customer needs while navigating multiple tools in a quick-paced environment. • Educating customers on plan provisions using Summary Plan Descriptions and other tools, including handling questions on COBRA and retirement. • Handling questions about COBRA, process enrollments, and connect customers to relevant benefits, resources, or programs. • Participating in ongoing healthcare training and adapting to new processes as needed. • Scheduling and completing appointments for Retirement, Annual Enrollment, and other special events. • Investigating identified issues by interacting with the health plan, provider, and other third parties as needed. • Utilizing excellent written communication skills to accurately record and summarize customer needs and actions. • Receiving coaching and feedback on performance and applying learnings.

🎯 Requirements

• 2 years relevant experience in health plan benefits or associate’s (health care benefit-related field) • Possess excellent written and verbal communication skills, customer service and customer resolution skills, and critical thinking skills • Possess organizational and time management proficiencies • Able to recognize the need to change priorities to meet the business needs • Able to work effectively in a team environment • Able to have workstation that is free of noise and distractions • Possess technology proficiency • Access information using a computer and related components and peripherals • Participate in training sessions and meetings • Ability to be flexible with various shifts and possible overtime when business needs require • Possess Spanish speaking/ Bilingual experience.

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities • flexible working arrangements • comprehensive total rewards package