Telehealth Coordinator – Saturdays Required

🔥 2 hours ago

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Alignment Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

⚕️ Healthcare Insurance

💰 $135M Series C on 2020-03

Healthcare Insurance • Insurance • Healthcare

Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.

📋 Description

• Responsible for day-to-day support of the patients and providers in the Virtual Care Center • Answering calls in the phone queue • Scheduling telephonic and virtual appointments • Following up on referrals and authorizations • Supporting outbound follow-up calls • Providing systems trainings for new hires • Completing administrative tasks as applicable • Managing inbound and outbound calls in the phone queue • Collaborating with a cross-functional team of Clinical Operations, Member Services, AVA Product team, and DTS Help Desk support • Assisting Alignment staff and patients with resolution of issues in a timely manner

🎯 Requirements

• Required to work on Saturdays • 1-2 years of experience in a primary care or medical office setting using phones and scheduling appointments • High school diploma or general education degree (GED), required • Ability to use multiple systems simultaneously • Basic understanding in current mobile device technology and ability to learn and adapt to Alignment specific applications and protocols • Basic proficiency in Microsoft Suite programs (Outlook, Teams, Word, Excel) • Basic math skills required for data analyzation • Ability to trouble-shoot and research issues effectively • Willingness and capability to learn new technologies and adapt to dynamic environment • Strong customer service skills • Technology and automated solutions oriented • Well organized with strong attention to detail and analytical skills while maintaining speed in completing work • Efficient working style with strict adherence to deadlines

🏖️ Benefits

• Health insurance • Professional development opportunities • Flexible working hours