Care Coordinator

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Empassion Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

Healthcare Insurance

Empassion Health is a company that specializes in providing supportive care to patients and families living with serious illnesses. Their mission is to improve outcomes and experiences for these individuals by alleviating symptom burdens and reducing stress. The company collaborates with existing care teams to offer an additional layer of care, delivered by specially trained providers directly in the patients' homes, and is available 24/7. Empassion focuses on elevating patient and caregiver experiences by ensuring care is compassionate, comprehensive, and culturally sensitive. With a network covering 45 states by 2024, Empassion continues to expand its reach, ensuring accessible quality care across the United States.

📋 Description

• Work directly with patients, providers, and families in our palliative care program • Enroll patients in our program and connect them with their providers • Ensure patients receive high-quality care • Act as a trusted resource for patients and their families • Collaborate on process improvement

🎯 Requirements

• Minimum 2+ years of relevant work experience in a customer service call center or healthcare • Basic understanding of healthcare • Caring and compassionate, social work or other people-centered background preferred • Enthusiastic about providing an outstanding experience for Empassion Health’s patients and their caregivers • Passionate about making a change in the healthcare experience: you love to serve and make a difference, and you go the extra mile for patients • Empathetic and well-spoken: you enjoy speaking with patients on the phone and possess strong communication skills • Comfortable working with technology and in a dynamic, startup environment • Bilingual in Spanish and English a plus but not required • Secure Wi-Fi connectivity

🏖️ Benefits

• In-depth training and resources to ensure success • Hybrid remote/in-person company • Asynchronous work and communication