Quality Assurance Specialist – Temporary

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $45.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• Ensures top-notch service through call monitoring and scoring • Utilizes Alight’s recording software to assess sales and service delivery • Involves call monitoring, feedback review, data analysis, training enhancements, and process improvement • Maintains compliance with all Medicare CMS and Compliance regulations • Works with internal teams to standardize training processes through call listening trends identified • Assessing agent’s interactions based on our company’s quality guidelines and maintaining productivity standards • Coaching, training, and developing Sales & Service Center colleagues through very detailed and accurate evaluation documentation

🎯 Requirements

• Enhanced (SME) for Customer Service best practices, Insurance & Compliance processes, and Medicare (AHIP) • Experience in quality coaching and delivering effective and timely colleague feedback • Experience in the Medicare insurance industry, telephone sales, and/or customer service environment • Facilitate independently managing assignments within the schedule block to include multiple complex situations and/or projects. • Demonstrate learning agility and ability to learn and interact with multiple call center systems and knowledge tools.

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities • flexible working arrangements