Senior Manager, Client Management – Alight Leave Solutions

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2016

🏢 Enterprise

👥 HR Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions is a leading cloud-based human capital technology and services provider serving some of the world's largest organizations and over 35 million people and dependents. The company focuses on transforming lives and organizations by enhancing health, financial, and work wellbeing. Alight offers a wide range of services, including customer care, technology roles, consulting, application services, and business support, with opportunities for virtual or work-from-home positions. The company emphasizes corporate social responsibility and providing a positive impact on clients, colleagues, and communities.

📋 Description

• responsible for strategy, management, and retention of a high-revenue, and complex client portfolio • fostering strategic relationships with clients and brokers • optimizing the value clients gain from Alight's products and solutions • developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants • working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service • advocating to ensure business readiness and client success • collaborating cross-functionally to optimize product, service, and delivery outcomes • consulting with clients regularly on best practices to increase product adoption and utilization • owning the Account Health strategy for assigned client accounts • proactively monitoring and identifying client retention risk; designing and executing success plans to resolve issues and mitigate risk • strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews • informing clients of changes in legislation that affect disability, workers compensation, and FMLA management • acting as a change agent; seeking out and pursuing new ideas for continuous improvement • traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

🎯 Requirements

• 5 years of direct Client/Broker Relationship management experience or advanced degree equivalent • excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts • compelling analytical skills with the ability to translate data into actionable insights • experience managing pricing and financial models • ability to partner with the Sales/Commercial Team to identify expansion opportunities • experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion • experience in HR services, business management, disability/absence, and healthcare.

🏖️ Benefits

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities