Healthcare Call Center Supervisor

🕒 September 21

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $58.5k - $87.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 22%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alignment Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

⚕️ Healthcare Insurance

🛡️ Insurance

🏥 Healthcare

💰 $135M Series C on 2020-03

Healthcare Insurance • Insurance • Healthcare

Alignment Health is dedicated to providing comprehensive care for Medicare members, emphasizing the needs of seniors, the chronically ill, and those who are frail. With a mission to transform senior healthcare, Alignment Health leverages a tailored care model and advanced technology to deliver high-quality, low-cost healthcare services. Their 24/7 concierge care team collaborates with trusted local providers to ensure that every member receives personalized care, reflecting the company's commitment to treating all members as valued family members.

📋 Description

• Serve as a subject matter expert in members’ daily healthcare experience for applicable markets or products • Oversee teams and applicable market or product expertise • Monitor and supervise agent performance and behaviors • Optimize procedures and keep staff motivated • Oversee daily assignments, agent productivity, and queue performance • Support quality assurance through live call monitoring, drop-ins, and call-trend analysis • Complete monthly performance reports and one-on-one meetings with agents • Draft recommended performance coaching, including Performance Improvement Plans and Written Warnings • Track time through timecard corrections and approvals; monitor schedule adherence and coordinate schedules with management • Conduct interviews as assigned and oversee onboarding and training of new hires • Prepare performance reports as requested by management • Maintain confidentiality and uphold privacy, data integrity, and security standards • Lead and motivate teams to improve service levels, member retention and satisfaction, and member engagement

🎯 Requirements

• Minimum 3 years customer service experience in the insurance or healthcare industry • 2+ years lead or supervisory experience • High School Diploma or GED • Knowledge of Medicare Managed Care / Medicare Advantage Prescription Drug Plans • Knowledge of procedures, protocols, benefits, services, systems, and other information needed to resolve member issues and inquiries • Ability to communicate positively, professionally and effectively; provide leadership, teach, and collaborate • Effective written and oral communication skills • Ability to establish and maintain constructive relationships with diverse members, management, employees, and vendors • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals • Ability to write routine reports and correspondence • Ability to speak effectively before groups of customers or employees • Ability to perform basic mathematical calculations and simple statistics • Intermediate knowledge of MS Office • Must be located in Nevada • Licensure required: None • Bilingual Vietnamese, Korean, Mandarin, or Cantonese strongly preferred

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