Patient Advocacy Representative – Inbound Call Center

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quadax, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1973

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Quadax, Inc. is a healthcare-focused revenue cycle management company that provides software and services to automate and optimize billing, claims processing, denial management, patient access, and reimbursement for hospitals, laboratories, physician groups, DME providers, and post-acute care organizations. Combining more than 50 years of RCM expertise with AI-powered analytics and intelligent automation (branded as iQ), Quadax helps healthcare organizations reduce denials, accelerate payments, improve cash flow, and enhance the patient experience. The company offers enterprise-level SaaS solutions and managed services tailored to the needs of healthcare providers and billing partners.

📋 Description

• Answer incoming phone calls from patients, physician offices, and insurance companies • Make outbound calls to patients and physician offices to obtain information or provide case updates • Review case history and insurance correspondence to provide information to callers • Communicate benefit investigation results to patients and physicians • Pre-qualify patients for available financial assistance • Complete special projects assigned by management • Meet productivity and quality goals set by call center management • Participate in team meetings by sharing observed trends and recurring issues • Perform other duties as assigned

🎯 Requirements

• High School diploma or GED • Superior customer service skills • Previous call center experience preferred, but not necessary • Ability to maintain confidentiality • Ability to listen and work well with others • Detail oriented • Excellent written and verbal communication skills • Able to establish priorities, work independently, and proceed with objectives without supervision • Ability to learn quickly and navigate through different computer applications • Proficient in using Microsoft Word and Excel

🏖️ Benefits

• Full-time remote work arrangement