Scheduler I, Call Center

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $21 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Denver Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1860

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Denver Health is a comprehensive and integrated health system providing compassionate, mission-based healthcare services to the Denver community and the state of Colorado. With a rich history spanning over 164 years, Denver Health operates numerous facilities including a main campus, family health centers, urgent care clinics, and a school-based health center. The organization is dedicated to delivering exceptional care through its team of over 8,200 employees, and offers services such as telehealth, myChart patient portal, pharmacy assistance, and various specialized healthcare services including orthopedics, bariatric surgery, and emergency services. Denver Health also plays a significant role in public health and community welfare, serving approximately one-third of all births in Denver and supporting numerous public school health programs. As a non-profit health system, Denver Health emphasizes accessibility and community engagement, evidenced by numerous awards and funding initiatives to support its mission.

📋 Description

• Answer incoming calls courteously and helpfully using interpretation services when needed • Perform information lookups using available data sources to provide accurate call resolution • Fulfill internal and external customer requests, complete transactions, and forward requests when appropriate • Schedule, reschedule, and cancel appointments according to approved guidelines, provider direction, patient request, and availability • Document and communicate actions, complete activity reports, and report equipment malfunctions • Determine customer requirements, answer inquiries, research information, and resolve or appropriately transfer requests • Resolve customer problems by researching solutions, implementing resolutions, and escalating unresolved issues • Educate customers about additional services and guide patients to resources • Gather, verify, and update demographic, financial, guarantor, insurance, and patient information in practice management, electronic health record, and Denver Health applications • Complete computerized patient scheduling, collect insurance information, obtain pre-certification authorization and benefit information to support billing and payment

🎯 Requirements

• High School Diploma or GED Required • Two years customer service or healthcare experience Required • Familiar with a variety of healthcare concepts, practices, and procedures • Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills • Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures • Knowledge of Commercial Insurance referral and authorization process is preferred • Ability to perform basic math • Able to type 40wpm • Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems • Reliable cable-based home internet is required • Must pass a pre-employment drug test for safety-sensitive positions after a conditional offer

🏖️ Benefits

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays • 100% paid parental leave up to 6 weeks • Immediate eligibility for retirement plans with employer contribution up to 9.5% • Generous medical, dental, vision plans • Employer paid disability and life insurance • Comprehensive well-being programs including on-site employee fitness center and nationally recognized RESTORE Center • Free RTD EcoPass (public transportation) • Childcare discount programs • Exclusive perks on large brands, travel, and more • Tuition reimbursement & assistance • Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) • Professional clinical advancement program & shared governance • Public Service Loan Forgiveness (PSLF) eligible employer • Free student loan coaching and assistance navigating the PSLF program • National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer