Bilingual Call Center Representative – Medical

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $29.1k - $41.6k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Assist members by phone with questions about healthcare benefits, eligibility, and available services • Deliver friendly, professional customer service in both English and Spanish • Research member questions, resolve concerns, and help members understand their next steps • Accurately document customer interactions and resolutions in company systems • Work with teammates and leadership to provide a positive customer experience

🎯 Requirements

• Fluent in English and Spanish and comfortable assisting customers professionally in both languages • At least one year of experience working in a call center or contact center environment assisting customers by phone • Strong communication, listening, and problem-solving skills • Comfortable navigating multiple computer systems while assisting customers by phone • Ability to work effectively in a 100% remote work environment • Candidates selected to move forward must complete a pre-employment assessment

🏖️ Benefits

• Comprehensive training and ongoing support • Comprehensive training and ongoing coaching • Opportunities to learn, grow, and develop your career • Work flexibility • Learning and career development • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies