Contact Center Training Specialist

🕒 September 9

🏈 Alabama, Arizona, +7 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grand Circle Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

🏨 Hospitality

🛍️ eCommerce

Travel • Hospitality • eCommerce

Grand Circle Corporation is a Boston-based travel company that operates brands including Overseas Adventure Travel (O. A. T. ), Grand Circle Travel, and Grand Circle Cruise Line. The company specializes in small-group and small-ship guided adventures—emphasizing cultural immersion, expert local leaders, solo-friendly options, and responsible travel through the Grand Circle Foundation. It sells trips directly to consumers via online channels and phone reservations and provides support services like travel protection and loyalty programs.

📋 Description

• Deliver engaging virtual training for new and existing contact center associates across service and sales, primarily through Microsoft Teams • Lead new-hire onboarding, upskilling, and continuous learning initiatives • Create and improve training materials including presentations, videos, job aids, assessments, and knowledge checks • Identify opportunities to improve onboarding, learner engagement, ramp time, and post-training performance • Coach associates on systems, software, hardware, and contact center tools • Assess trainee performance, identify skill gaps, and provide targeted coaching • Use feedback, assessment results, and performance data to identify training opportunities and measure effectiveness • Partner with the Training Director and department leaders to align training with evolving business needs

🎯 Requirements

• 2+ years of experience as a trainer, facilitator, or learning professional • Experience facilitating live virtual training through Teams, Zoom, or similar platforms • Experience creating, adapting, and improving training content and materials • Experience leading new-hire or cohort-based training in a contact center, customer service, or sales environment strongly preferred • Sales training or contact center sales experience strongly preferred • Travel industry experience preferred • Familiarity with Sabre, Apollo, Amadeus, or Worldspan preferred • Comfortable learning new systems and troubleshooting technical issues • Able to remain calm and effective when priorities or processes change • Comfortable giving and receiving direct feedback in a collaborative environment • Patient, approachable, and able to adapt to different learning styles and skill levels

🏖️ Benefits

• Travel perks that let you experience the journeys you help make possible • People-first, feedback-driven culture • Real career growth across training, leadership, and operations • Opportunity to shape and improve training programs