Call Center Representative

🕒 September 16

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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North Jersey Federal Credit Union

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🏦 Banking

Consulting • Insurance • Banking

North Jersey Federal Credit Union is a financial institution dedicated to providing its members with financial services and promoting financial literacy within the community. Their mission focuses on empowering individuals to achieve financial freedom and supporting community outreach initiatives. North Jersey Federal Credit Union emphasizes building strong relationships with both their members and employees, ensuring a respectful and supportive environment for all.

📋 Description

• Serve as a primary remote resource and vital link between members and the Credit Union • Manage high-volume phone and electronic inquiries • Process transactions and service Credit Union products • Initiate financial conversations to identify member needs • Handle sensitive or high-stress situations professionally • Manage incoming call queues and meet call drop and individual performance metrics • Resolve member concerns via phone, email, and mail • Process share transfers, loan payments, and account research • Approve or decline online account applications • Collect documentation and verify information for compliant account opening • Manage negative balance reports and contact members regarding delinquencies • Process returned mail and update member contact information • Explain Credit Union products and transfer members to appropriate departments or third-party partners • Back up Deposit Operations, including ACH/EFT inquiries, mobile deposits, and debit card troubleshooting • Comply with federal regulations and internal policies to protect member assets and confidentiality

🎯 Requirements

• At least 6 months of call center experience • At least 2 years of customer service experience • High school degree or GED required • Spanish speaking would be great to have • Compliance with federal regulations including BSA, OFAC, and Patriot Act • Availability to work Monday to Saturday

🏖️ Benefits

• Sick Time • Referral and Incentive Bonus Program • 401(k) with Company Match • Employee Discounts • Credit Union Membership and Discounts • Employee Assistance Program • Tuition Reimbursement • Paid Training

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