Customer Success Manager

🔥 0 minutes ago

🏈 Alabama, Arizona, +4 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Aline

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Aline is a software company that provides a connected, cloud-based platform for senior living operators. Aline combines CRM and marketing tools, resident care and clinical workflows (including eMAR and care plans), dining and point-of-sale solutions, and financial systems (leasing, billing, payments, accounting) to streamline admissions, daily care, operations, and revenue management across assisted living, independent living, memory care, and skilled nursing communities. The platform emphasizes integrations (100+ partners), workflow automation, and analytics (Aline Intelligence) to reduce manual handoffs and improve outcomes for operators, caregivers, residents, and families. Aline serves thousands of senior living communities and positions itself as a B2B SaaS provider focused on healthcare operations for the senior living market.

📋 Description

• Act as the trusted advisor and main executive point of contact for one to a few strategic customers • Build deep, multi-threaded relationships across customers’ C-suite and senior leadership • Proactively guide customers’ long-term success strategy, aligned with business objectives • Co-create multi-year success plans tied to business outcomes and ROI • Lead Executive Business Reviews (EBRs/QBRs) with C-level stakeholders • Position Aline as a critical partner in customers’ transformation or strategic initiatives • Partner with cross-functional teams across the customer journey to deliver exceptional customer experiences • Monitor health metrics and proactively address risks • Use data to forecast renewals and provide strategic insights to customers and internally • Serve as the voice for strategic customers internally, influencing product roadmap and go-to-market strategies • Partner with Product, Marketing, and Services to co-develop solutions for complex enterprise needs • Mentor and guide other CSMs, sharing best practices for executive engagement and strategic/enterprise account management • Partner cross-functionally to deliver flawless execution across onboarding, adoption, support, and renewals • Create joint success metrics with customers and track/report progress at the executive level • Handle escalations with urgency and diplomacy, mobilizing internal executives as needed

🎯 Requirements

• 7-10+ years in Customer Success, Account Management, or Strategic Consulting roles • Proven experience owning executive-level relationships at enterprise customers • Strong background in navigating complex organizations • Demonstrated success managing multimillion-dollar ARR accounts • Executive presence: able to engage and influence CxO stakeholders with confidence • Experience using a Customer Success Management Platform • Comprehensive experience with Customer Success best practices • Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts • Ability to work in a fast-paced, dynamic environment • Strong problem-solving skills, with a proactive and solutions-oriented mindset